Documentation Platform Showdown: Pricing Changes That Impact Your Team

The documentation software landscape has evolved significantly. While platforms like Document360 and GitBook focus on structured knowledge bases and wikis, a new category has emerged: AI-powered video-to-documentation systems.

This comparison examines three approaches to documentation: - Document360: Enterprise documentation platform with sales-contact pricing - GitBook: Developer-focused documentation with complex site-based pricing - Docsie: AI-first documentation system built for video-heavy workflows

For teams with video-heavy workflows—where training videos and screen recordings are a primary documentation source—understanding these differences matters.

Major Platform Changes (2024-2025)

The documentation platform market shifted significantly:

Document360 (November 2024)

• Free tier discontinued
• All pricing now quote-based (contact sales)
• 14-day trial available

GitBook (2024-2025)

• Moved to site-based pricing model
• New model: $65-249/month base site fee + $12/user
• 10-person team: Now $173-357/mo (up from previous per-user model)
• Free tier reduced from 3 users to 1 user

Docsie (Stable)

• Maintained transparent published pricing
• Free tier: 5 users + AI credits
• All-inclusive pricing (no add-ons)

Key takeaway: GitBook and Docsie now have comparable pricing (~$170/mo for 10-15 users), but Docsie includes video-to-docs AI while GitBook does not.

Feature Comparison for Documentation Platforms:

Key features:

You can compare these documentation platforms based on key features for a feature analysis to help decide which platform could be used for what requirements. The following features will be used for this analysis:

• Collaborative Editing:

Allows multiple users to work on the same document simultaneously, facilitating collaboration and real-time updates.

• Version Control:

Enables tracking and management of document revisions, ensuring easy access to previous versions and maintaining an audit trail.

• Integrations:

Integration with popular development tools and platforms to streamline workflows and enhance productivity.

• Customisation:

The ability to tailor the documentation platform to match the organisation's branding and style guidelines.

• Analytics and Insights:

Provides data and metrics to understand user engagement, document usage, and performance.

The following is a detailed description of the feature comparison between Document360, Gitbook, and Docsie as presented in the table:

1. Collaborative Editing:

All three platforms, Document360, Gitbook, and Docsie, offer collaborative editing capabilities. This feature allows multiple users to work on the same document simultaneously, promoting collaboration and facilitating real-time updates.

With collaborative editing, teams can collaborate seamlessly, making edits, adding comments, and discussing changes in real-time. This ensures efficient teamwork and helps maintain accuracy and consistency in the documentation.

2. Version Control:

Version control is crucial for documentation platforms; all three platforms excel in this area. Document360, Gitbook, and Docsie provide version control functionality, allowing users to track and manage document revisions effectively.

This feature enables easy access to previous versions of documents, making it simple to revert to an earlier version if necessary. It also helps maintain an audit trail, providing transparency and accountability for document changes.

3. Integrations:

Integrations are significant in streamlining workflows and enhancing productivity within documentation platforms. Document360 offers extensive integrations, allowing seamless connections with popular development tools and platforms.

Gitbook provides limited integrations, which may still cover essential integrations but may have fewer options compared to Document360.

Docsie, on the other hand, offers a wide range of integrations, ensuring flexibility and compatibility with various tools and services. Depending on an organisation's specific requirements, the availability and extent of integrations can significantly impact the overall efficiency and effectiveness of the documentation process.

4. Customisation:

Customisation is another essential aspect to consider when evaluating documentation platforms. Document360 stands out in terms of customisation, offering high levels of flexibility to tailor the platform to match an organisation's branding and style guidelines.

Gitbook provides limited customisation options, which might be sufficient for some organisations but may have restrictions on complete branding alignment.

Docsie offers moderate customisation capabilities, falling between the extensive customisation options of Document360 and the more limited customisation of Gitbook. The ability to customise the documentation platform ensures a consistent and cohesive brand experience for users and reinforces the organisation's identity.

5. Analytics and Insights:

Analytics and insights provide valuable data and metrics to assess the performance and effectiveness of documentation. Document360 offers robust analytics capabilities, providing comprehensive insights into user engagement, document usage, and performance metrics.

Gitbook provides basic analytics functionality, offering a basic level of data to understand user interactions and document metrics.

Docsie offers analytics capabilities, although the specific extent and depth of analytics may vary. Analytics and insights enable organisations to identify areas of improvement, optimise content, and make data-driven decisions to enhance their documentation processes.

By carefully considering the features offered by each platform, organisations can evaluate which platform aligns best with their specific documentation needs.

AI Video-to-Documentation: The Missing Workflow Layer

Unique to Docsie: Convert training videos, screen recordings, and demos into structured documentation automatically.

Common use cases: - Enterprise software training videos → SOPs - Product demo recordings → user guides - Internal knowledge transfer sessions → searchable documentation - Compliance training videos → procedure manuals

How it works: 1. Upload video (training session, demo, screen recording) 2. AI extracts steps, screenshots, terminology 3. Generate structured docs with formatting 4. Publish to Docsie portals OR export to Confluence/Notion

Why this matters: Documentation platforms like Document360 and GitBook require manual content creation. Docsie automates the hardest part—converting existing video assets into maintainable documentation.

For enterprises with 50-500 training videos, this represents hundreds of hours saved.

Pricing Comparison (2025)

Pricing transparency directly impacts vendor evaluation timelines—particularly for enterprises where documentation is one component of a larger technology stack.

Pricing Comparison (2025):

Key Pricing Differences: - Document360: Sales-led pricing (no published rates) - GitBook: Base site fee + per-user fee = expensive for teams ($173-357/mo for 10 users) - Docsie: Published pricing, all-inclusive AI features ($170/mo includes unlimited video-to-docs)

Cost Reality Check: - GitBook 10-person team (Premium): $173/month - Docsie 15-person team (Premium): $170/month - GitBook is now more expensive despite fewer features and no AI video processing

Detailed Comparison:

The following is a detailed comparison of the pricing structures of Document360, Gitbook, and Docsie:

1. Document360:

Document360 Pricing (2025 Update)

Note: Document360 moved to sales-contact pricing in November 2024 (free tier discontinued).

Current Model: - All pricing: Quote-based (contact sales required) - Startup program: 6 months free + 50% off next 6 months (qualifying companies only) - Trial: 14-day trial available

Evaluation Timeline: - Requires sales calls for budget planning - Custom quote process typically takes 1-3 weeks - Best for teams with established vendor evaluation processes

For immediate pricing visibility: Docsie publishes pricing at docsie.io/pricing ($0-$750/month published tiers)

2. GitBook:

GitBook Pricing (2025)

Note: GitBook moved to a site-based pricing model in 2024-2025.

Current Two-Part Model: - Free: 1 user only (gitbook.io subdomain) - Premium: $65/site/month + $12/user/month - Ultimate: $249/site/month + $12/user/month - Enterprise: Custom pricing

Cost Examples:

Pricing Change: Previous per-user model ($8/user) replaced with base fee + per-user fees.

Note: First user included in base fee, additional users $12/month each.

3. Docsie:

Docsie publishes pricing at docsie.io/pricing:

• Free: Start with AI credits to convert your first training video into documentation
• Premium ($170/month): For growing teams, includes 300K AI credits (~5 hours video processing), 15 members, version control, and multilingual support
• Organization ($750/month): Built for implementation partners and multi-client teams, with 1.5M AI credits (~25 hours video processing), 90 users, and SSO
• Enterprise: Custom pricing for organizations requiring custom contracts, compliance reviews, and procurement workflows

Understanding Pricing Models (2025)

Sales-Contact Pricing (Document360): - Timeline: 1-3 weeks for custom quotes - Process: Multiple sales calls required - Free tier: Discontinued November 2024 - Trial: 14-day evaluation available

Base Fee + Per-User Pricing (GitBook): - Team pricing: $173-357/month (10 users) - Structure: Site fee ($65-249) + user fees ($12/user) - Free tier: 1 user only (previously 3 users) - Good for: Developer-focused teams with Git workflows

Published All-Inclusive Pricing (Docsie): - Immediate visibility: docsie.io/pricing - All AI features included at published price - Free tier: 5 users with AI credits to test - $170/mo for 15 users (comparable to GitBook's 10-user pricing)

For Enterprise Teams: Different pricing models suit different procurement processes: - Document360: Best for teams with established vendor evaluation workflows - GitBook: Best for developer teams comfortable with complex pricing - Docsie: Best for teams needing immediate budget visibility and free testing

Free v/s Paid Plan Services for Documentation Platforms:

2025 Update: Free tier availability has changed significantly across platforms. Document360 moved to sales-contact only, and GitBook reduced its free tier to single users.

Free Tier Comparison (2025)

Important Changes: - Document360: No free tier as of November 2024 (14-day trial only) - GitBook: Severely limited (1 user, subdomain only) - Docsie: Most generous (5 users + AI video-to-docs credits)

For Testing Video-to-Docs: - Document360: Cannot test without sales contact - GitBook: Cannot test (no video-to-docs capability) - Docsie: Can test with free tier AI credits before purchasing

Features and Limitations:

1. Document360 (No Free Plan):

As of November 2024, Document360 discontinued its free tier. Teams must now contact sales for pricing and can only access a 14-day trial. This extends evaluation cycles, particularly for implementation teams comparing multiple vendors.

2. GitBook Free Plan (Limited):

GitBook's Free Plan was reduced from 3 users to just 1 user. Limited to gitbook.io subdomain only—custom domains require paid plans. No AI features available on any tier.

3. Docsie Free Plan (Most Generous):

The Docsie Free Plan (Start-up-Plus) includes 5 users, unlimited docs/versions, 50 AI actions, video credits to test AI conversion, custom domain support, and basic AI search. Enables teams to fully evaluate video-to-docs workflows before purchasing.

Paid Plan Services Comparison:

To further compare the platforms, let's outline the features and additional benefits of the paid plans:

• Document360 Paid Plans:

The paid plans of Document360 offer additional features such as advanced analytics, integrations with third-party tools, increased storage capacity, custom branding, and priority support. They provide enhanced flexibility, scalability, and customisation options for organisations with varying needs and requirements.

• Gitbook Paid Plans:

Gitbook's paid plans often include features like advanced integrations, enhanced storage capacity, custom domains, advanced analytics, and priority support. These plans cater to growing teams and enterprises, providing advanced functionalities to optimise the documentation workflow.

• Docsie Paid Plans:

The paid plans of Docsie generally offer expanded storage capacity, unlimited documents, advanced integrations, custom branding, and priority support. They are designed to meet the needs of organisations requiring extensive documentation capabilities and customisation options.

By comparing the free plans and the additional benefits offered by the paid plans, users can assess the value and suitability of each platform according to their specific requirements and budget constraints.

What Docsie Solves That Others Don't

1. The Video Documentation Gap

The problem: Document360 and GitBook are designed for manually-created documentation. If your team has: - 200 training videos from your last SAP rollout - Screen recordings of product demos - Knowledge transfer sessions recorded in Loom/Zoom

...these platforms require someone to watch videos, take screenshots, write steps, and maintain docs manually.

Docsie's solution: AI automatically converts video into structured documentation. Upload a 10-minute training video, get a formatted guide in minutes.

2. Stack Compatibility

The problem: Migrating from Confluence or Notion to Document360 is a 3-6 month project.

Docsie's approach: Works standalone OR alongside existing systems: - Generate docs in Docsie → export to Confluence - Process videos in Docsie → publish to Notion - Use Docsie as the "video documentation layer" for your existing wiki

This matters for: Teams who want video-to-docs capability without replacing their entire documentation infrastructure.

3. Free Tier That Actually Tests the Core Feature

Document360: Requires sales contact even for basic pricing evaluation GitBook: Free for 3 users with limited features Docsie: Free tier includes AI credits to process real video content

For teams evaluating whether video-to-docs workflows fit their needs, Docsie enables actual testing before purchase decisions.

2025 Pricing Reality: GitBook vs Docsie

The Surprise: GitBook is now MORE expensive than Docsie despite having fewer capabilities.

Bottom Line: Teams pay $3/month MORE for GitBook (10 users) than Docsie (15 users), while getting: - ❌ No video-to-docs AI - ❌ No AI translation - ❌ 5 fewer users - ❌ More complex pricing

Why GitBook Increased Prices: Market consolidation and pivot to enterprise focus led to 2-4x price increases in 2024-2025.

Choosing the Right Platform for Your Documentation Needs

When Document360 May Fit:

• Need comprehensive enterprise documentation platform
• Comfortable with 1-3 week sales cycle for pricing quotes
• Established budget for sales-led procurement
• Minimal video documentation requirements
• Looking for standalone platform replacement

Document360 Evaluation Note:

With quote-based pricing (as of Nov 2024), evaluation involves: - Sales calls for pricing information - 14-day trial available for testing - Custom quote process (1-3 weeks typical)

For immediate budget planning: Docsie publishes pricing at docsie.io/pricing.

When GitBook May Fit:

• Teams comfortable with $173-357/month for 10 users
• Developer-focused documentation with Git workflow requirements
• Small teams (1-5 people) where base fee is less significant
• Minimal video content needs
• Teams already familiar with Git-based workflows

GitBook Pricing Note:

GitBook uses a site-based pricing model ($65-249/month base) plus per-user fees ($12/user). For 10-person teams, this totals $173-357/month—comparable to Docsie's $170/month for 15 users.

Lower-cost alternatives for budget-conscious teams: Slab ($67/mo for 10 users) or Nuclino ($60/mo for 10 users)

When Docsie May Fit:

• Heavy reliance on training videos, demos, or screen recordings
• Companies with large video libraries needing documentation
• Want to test video-to-docs before committing
• Need flexibility to work alongside existing tools (Confluence, Notion)
• Prefer transparent pricing for faster procurement
• Need AI features included (not as expensive add-ons)

Bottom line: If video is 30%+ of your documentation source material, Docsie adds a workflow layer that Document360 and GitBook don't provide.

For teams with primarily text-based documentation needs, traditional platforms like Document360 or GitBook remain solid choices.

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